HTC SAPPHIRE SM-TP008-1125 User Manual download pdf (Page 64)

2/10/2009 9:51:19 PM

HTCUSA-200015

Doc. No. DOC-00051810 REV.

Issued Date 2008/12/29

Revised Date 2009/01/14

AX02

Doc. Title

Sapphire Service Manual

Page 64 of 91

HTC CONFIDENTIAL

SM-TP008-1125

HTC Corporation.

7．PC Connection not possible

(1) If test result is NFF, it is possible caused by user connect cradle to computer before ActiveSync is

installed.

(2) Check whether “Connection Settings” in the MS ActiveSync is properly set.

(3) Check whether it connects with other cables or cradle, customer’s cable might be damaged.

(4) Check the external appearance of the connector on the unit whether it is physically damaged.

(5) Try to re-flash the ROM code.

(6) Replace Main Board if necessary.

(7) Once the defective part has been identified, verify it again with the defective part whether the symptom

could be duplicated.

8．Battery Pack does not start

(1) Make sure the battery cover is closed properly.

(2) Connect to the AC Adapter and see if it takes charge. Also check AC Adapter condition.

(3) Check whether AC Adapter is functioning properly.

(4) Check whether the condition of Battery Charging status is correct.

(5) Check the appearance of Battery Pack if any abnormal..

(6) Try with another Battery Pack or Replace Battery Pack if necessary

(7) Try with another Main Board or Replace Main Board if necessary.

(8) Once the defective part has been identified, verify it again with the defective part whether the symptom

could be duplicated.

9．Battery discharges quickly even after fully charged

(1) Make sure the Battery Pack takes fully charge with AC Adapter.

(2) Check whether the condition of Battery Charging status is correct.

(3) Dismantle the unit and check the appearance of Battery Pack.

(4) Try with another Battery Pack or Replace Battery Pack if necessary

(5) Try with another Main Board or Replace Main Board if necessary.

(6) Once the defective part has been identified, verify it again with the defective part whether the symptom

could be duplicated.

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HTC SAPPHIRE SM-TP008-1125 User Manual Page 64